2011 – 2016 Quality Performance Report

Quality Performance Report

  • Arrabon has conducted Satisfaction surveys with clients, families, staff, volunteers, board members, and referral sources annually since 2011.
  • Community partners and stakeholders have been surveyed prior to every new Strategic Planning process. Therefore they were surveyed in 2011 and 2014.
  • An average of 56 respondents were surveyed each year

Current Residents

Current residents were asked to rate their satisfaction with Arrabon’s quality of service on a scale from 1-5.

  • 90% of residents surveyed agreed or strongly agreed that Arrabon’s quality of service met their needs
  • 94 % of residents surveyed agreed or strongly agreed that our programs increased their life skill development and improved their mental health (staff competencies in order to deal with their issues)
  • 93% of residents surveyed agreed or strongly agreed that they formed meaningful connections with the staff team

Family members/Community partners

  • 98 % of the family members and community partners surveyed agree or strongly agree that Arrabon’s quality of service met the needs of their youth
  • 98% of family members and community partners surveyed agree or strongly agree that the staff competencies improving the mental well-being of their youth

Staff, volunteers, and students

  • 97% of staff, volunteers, and students surveyed agree or strongly agree that they have job satisfaction and are a member of high performing team

Hope for Youth Program

  • 100% of the youth surveyed agree or strongly agree that the Hope for Youth Program helped them reach their educational goals
  • 94% of the youth surveyed agree or strongly agree that the Hope for Youth Program’s quality of service met their needs
  • 98% of the youth surveyed agree or strongly agree that they felt supported by the Hope for Youth staff

ARRABON’S STRENGTHS:

Individuals surveyed were asked what they have observed to be Arrabon’s strengths. These included:

  • “Helping everyone work as a team to get the job done.”
  • “Honestly Arrabon’s strengths are they have a friendly and safe atmosphere in which residents can call home. Staff are very knowledgeable and educated in their field of mental health and I can see they practice that in the house.”
  • “Arrabon has helped me become independent, which will help me live on my own in the future. I have gained knowledge worthy experiences which will help me build safer and healthier relationships with people.”
  • “Arrabon does well at not focusing on someone’s disabilities, finding their strengths by helping us deal with our problems and making something good out of it.”
  • “That we weren’t alone.”
  • “Our experience has been very good. I believe my daughter and I would have been lost without Arrabon. It was a life saver for us.”
  • “Nurturing, supportive, sensitive and respectful.”
  • “Creating good relationships between staff and the youth. This became the basis for all the positive things Arrabon was able to do for the youth.”

“True to their vision/values and mission statement. They are willing to work with any profile of teen and are a good community partner. They are a strong advocate for the girls and do good outreach.”