Your Privacy


Arrabon House is committed to protecting the privacy of the youth and families we serve. All information regarding the young people we work with is strictly confidential. Each person receiving services has a legal right to privacy and confidentiality. In providing services to distressed youth and families the agency collects sensitive information and is obliged by ethical codes and by law to treat it carefully.

We are committed to meeting the privacy standards established by the Child and Family Services Act and Ontario’s Personal Health Information Act (PHIPA). The information that Arrabon collects and files is considered Personal Health Information under PHIPA.

Arrabon House will ask that you give your consent to us for obtaining or disclosing relevant information to ensure we meet your needs and provide you with quality service. This ensures that everyone involved in your care is working together for you.

Some of the information we gather is also for the purpose of evaluation of our programs, for quality improvement and to provide service outcomes to our funders.

You can reach our Privacy Officer at:

Executive Director
Arrabon House
29 Wilson Park Road
Toronto, ON  M6K 3B6
Tel. 416-536-7037

If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Commissioner can be reached at:

Information and Privacy Commissioner of Ontario
2 Bloor Street East,
Suite 1400
Toronto, ON M4W 1A8
or visit the IPC website via

For a complete outline of Arrabon’s Confidentiality Polices click here.